Expeditions and returns

1 Delivery
Orders are processed within 24 to 48 hours of receipt of payment (excluding Saturdays, Sundays and public holidays). No shipments are made on weekends or public holidays, so an order placed on Friday will be processed on Monday.

Delivery charges : If the words "Free delivery" appear in the shopping basket, the seller is responsible for the cost of delivery. Otherwise, the amount of the delivery charge is indicated in the "shopping basket". Delivery charges depend on the shipping method chosen and the weight of the package. They include handling, packaging and transport costs.

Packages are generally dispatched via Colissimo with tracking and drop-off without signature, or Fedex Express with tracking and drop-off without signature. 

  • Colissimo tracking Metropolitan France. When the parcel cannot be delivered because the size of the letterbox is too small, the buyer receives a delivery notice. This notice allows the buyer to collect the parcel from the designated post office within a fortnight. After this period, the parcel is returned to the sender.
  • Fedex Express  the parcel is dispatched within approximately 3 days from the date of departure. If necessary, it is the recipient's responsibility to arrange customs clearance. It is delivered against signature.
  • Standard delivery Standard delivery: the delivery time is indicated at the time of product selection, and is between 5 and 10 days. The parcel is delivered by La Poste (courier or colissimo). 

The seller cannot be held responsible for incorrect delivery or billing addresses, which are entered by the Buyer at the time of registration. If an address is found to be false or incomplete, the parcel will be returned to the seller by the delivery company. The buyer will be offered a new shipment (after correction of the address) at his own expense. If the purchaser refuses a new shipment, a refund will be made, less delivery charges.

No dispute concerning the delivery itself is possible if the parcel appears to have been "delivered", as evidenced by the computer system (flashing) of the Post Office or Fedex. This situation may arise in exceptional cases when the shipment choice is "colissimo". In view of the low extra cost involved, the "Fedex Express" mode is recommended.

If the Buyer notices an anomaly in the parcel (open or damaged parcel), he/she must not open it and contact customer service within five days. Opening the package cancels any possibility of recourse with the post office or Fedex.

The buyer must report the problem by e-mail via the contact form.
If the Buyer notes an anomaly in the contents of the package (missing product, damaged product, etc.), the Buyer or the recipient of the products ordered must report this anomaly by e-mail. Any reservations concerning the delivery of a product must be notified to us by e-mail, fax or registered letter within three (3) days.

In all cases, any delays in the delivery of the parcel do not entitle the purchaser to claim damages.

On receipt of the Products ordered, the Buyer must check their conformity. Any anomaly concerning the delivery (missing or broken Product, damaged parcel, etc.) must be reported by the Buyer by e-mail to customer service or by telephone as soon as possible. Any claim made after 14 days will be rejected by the seller.

The seller is released from its obligation to deliver in the event of force majeure (war, riot, fire, strikes, etc.).

2 Returns

For reasons of hygiene, please understand that we do not accept the return of used products. A return is considered eligible only if the conditions and instructions of the after-sales service are respected. In all cases, please contact customer service by e-mail.

Conditions to be respected:

1- Condition of extensions and packaging

The package containing the extensions must be intact. The hair must be in its original condition. It must not have been unwrapped, brushed or even worn. Necklace must be in place.


2 - Odor
Hair must be odorless. The presence of perfume, care products or shampoo will make the product ineligible for return and/or exchange.

3 - Shipping
The product may only be sent after the return conditions have been validated with technical support. Return shipping costs are at the customer's expense. Any loss of the parcel before its arrival in our warehouses will be charged to you.

Before sending your return, please contact customer service: 


If you wish to make a return because you believe your product is faulty, after confirmation from customer service via photos, you will receive a full refund.

On receipt of the return, the refund will be processed by the accounts department within 20 working days.

  • In the case of payment by credit card, the refund will be credited to the bank account linked to the card.
  • For payment by Paypal, the refund will be credited to the Paypal account used at the time of the order.